Lisa Breitenfeldt
Apr-22nd, 2016 16:55

We pride ourselves in speedy yet careful packing and shipping of all orders. We've heard again and again the excited surprise from our customers about how quickly their packages of geocaching goodies have arrived.

We also like to keep you apprised of your order status. Here is what our 'order status' means (our system will send out emails to you as your order moves through different statuses):

  • Authorized: we have your order information
  • In Packing: we are packing your order
  • In Shipping: your order is packed and waiting to be picked up by the shipper (USPS or UPS)
  • Shipped: your order has shipped and is on its way!!
  • Hold-Backorder: an item in your order is currently out of stock. We will contact you with options.
  • In Production: your Special Order is being collected and then will be produced in our next production round.
  • Waiting -check is in the mail: just that; we are waiting for your payment to arrive and will ship once all is cleared
  • Completed: your order is completed and needs no further action from us.

We use both USPS and UPS for all of our shipping. You can select which carrier and service at checkout, with all of the prices displayed. We strive for same-day or next-day shipping for all orders, and we'll keep you informed when your order goes to packing, shipping and then when it has shipped. You will also receive an email from our shipper with your tracking information if there is any.

We do reserve the right to change your shipping carrier if we believe that the other can offer better and/or faster service in a particular instance. For example, we have on occasion used UPS Ground instead of USPS Parcel Post, as UPS offers faster arrival times and tracking services.

International Shipments: For all International shipments, Cache Advance will not be held responsible or liable for any problems that result at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office. Cache Advance will not be held liable for any customs duties or taxes that arise from your local customs office. Cache Advance will also not be held responsible for any additional fee the local carrier in your country may charge.

Please note: We recommend that you choose a shipping method which can be tracked. For non-tracked methods of shipping, Cache Advance will not be responsible for lost shipments.

Handling Fee: We do charge a $0.95 handling fee on every order in the US to help cover the costs of our 'Green' packing materials and time spent carefully packaging every order. We keep packaging to a minimum and use environmentally friendly packaging materials whenever possible.

Was this article helpful?
0 out of 3 found this helpful