Hero Crates ship out on or near each solstice and equinox; four times a year. All active and paid subscriptions through midnight of the 10th (Pacific time) of any shipping month (March, June, September and December) will ship in that month. If you start a new subscription after the 10th, your first shipment will occur in the following shipping month.
We generally use UPS for all of our Hero Crates shipping. Shipping costs to US destinations are included in your subscription rates. Ship times depend on your ship-to address; generally about a week for most US destinations.
International Shipments: We have many international Hero Crate Members. International members can choose the correct shipping addon at the time of initial sign up. This can be added later as well via the Member Portal, or contact us and we can do it manually with your approval.
Canada is an addon of $42 per Hero Crate, and other international destinations is an addon of US$64 per Hero Crate. If you would like another plan shipping internationally, just let us know and we will set it up for you.
For all International shipments, Cache Advance will not be held responsible or liable for any problems that result at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office. Cache Advance will not be held liable for any customs duties or taxes that arise from your local customs office. Cache Advance will also not be held responsible for any additional fee the local carrier in your country may charge.